FAQ’s/Häufig gestellte Fragen
What is the difference between a compatible and a remanufactured cartridge?
A compatible cartridge is manufactured 100% from new materials in our factory. The
outer casing is moulded and the inside components are added. Chips are added where
necessary and then filled with ink.
A remanufactured cartridge is collected through our recycling scheme. Only the best
quality cartridges are remanufactured. They are firstly cleaned thoroughly with
our own developed cleaning solution to remove any dried ink. They are then refilled
and each cartridge is tested before leaving the factory.
Why should I buy Jet Tec inks over original manufacturer inks?
There are a number of reasons; the main reasons are Quality, Reliability, ExtraLife
and Price! I’ve heard that compatibles or remanufactured inks may block my inkjets?
This may be the case with some of our competitors. This is mainly down to the fact
that air gets inside the ink cartridge at the manufacturing stage. At Jet Tec we
undertake a unique process to avoid this, resulting in a very a low return rate,
less than 0.3%.
Can compatible or remanufactured consumables damage my printer?
No. Our cartridges are designed to fit your printer. Unless a cartridge is forced
or installed wrongly you should have no problems with any of our cartridges.
Will Jet Tec compatible or remanufactured products invalidate my printer guarantee?
Your manufacturer’s guarantee may be void, please check the documentation that came
with it. However, we are so confident about our product that we offer a full 100%
2 year guarantee on our products and your printer is covered if it is damaged by
Will the colours be as bright as the original manufacturer inks?
The simple answer is YES! We have 30 years’ experience and have perfected our inks
to give rich, vibrant, long lasting prints. (However, the setting you use for your
printer and the correct paper will make a huge difference to your print.)
Does a Jet Tec product last as long as an Original product?
A Jet Tec cartridge will print at least the same amount, and in some cases more
than the original branded product. This benefits the consumer and the environment,
as the cartridge not only contains extra ink but is also made from recycled materials,
therefore printing for longer and reducing waste.
Our Laser Toner cartridges are filled with the same amount of toner so you will
not experience any loss of pages.
What is Extra Life?
Our ExtraLife technology has been developed to offer up to 100% more printed pages
than the OEM equivalent, offering excellent value for money.
I have already tried a compatible or remanufactured product before and was not happy
with the result!
You have not tried a Jet Tec product! Some other compatible and remanufactured products
may not have the desired result. But we have spent 30 years perfecting our inks
and toners and you will find it hard to spot the difference of a printed sample
between a Jet Tec product and an OEM.
What happens if I have a problem with your product?
The first place to visit is our support website, www.inksupport.info.
If you cannot find the solution for you, we recommend that you call us for some
technical advice. If we are unable to correct the problem, we will then direct you
to the store where you purchased the product for an exchange.
Where are your inks and toners made?
All of our inks and toners are made and manufactured in our UK factory in Lincolnshire.
Employing over 300 people in the UK, this results in wages going back in the UK
What are you doing to help the environment?
At Jet Tec we collect over 500,000 empty ink cartridges, laser toners and mobile
phones through our sister company The Recycling Factory each month. All our packaging
is environmentally friendly using recycled plastic and recyclable card. This results
in much less waste going to landfill.
We have improved our premises efficiency at the same time as investing £1 million
in re-roofing over 10,000 m2 of our factory with light energy saving roofs.
Have Jet Tec won any awards or recognition for their products?
Yes, we have won many and continue to do so. You can view all our certifications here.